Leadership
Conflict Resolution
Learn practical ways to handle disagreements and keep the workplace productive.
Duration: 3 hours
R550.00
Course Overview
About This Course
Disagreements are a normal part of working with people, but left alone they can damage teams and productivity. This course gives you practical tools to handle conflict calmly and fairly.
You will learn to identify what is really causing a conflict, listen in a way that lowers tension, and guide the people involved towards a solution everyone can accept.
What You Will Learn
- The common causes of workplace conflict
- Active listening techniques that reduce tension
- How to stay calm in difficult conversations
- A step by step approach to resolving disagreements
- When and how to escalate a conflict
Course Content
3 chapters, each ending with a short quiz. Buy the course to unlock every lesson.
Why conflict happens and how people respond to it.
- 🔒 Common Causes of Conflict Video
- 🔒 Conflict Styles
- 🔒 Chapter Quiz
Listening and speaking in a way that lowers tension.
- 🔒 Active Listening
- 🔒 Staying Calm in Difficult Conversations
- 🔒 Chapter Quiz
A practical process and knowing when to get help.
- 🔒 A Step by Step Approach
- 🔒 When and How to Escalate
- 🔒 Chapter Quiz
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